Online customer service is typically available 10am to 6pm EST Monday to Friday.
All orders are usually shipped within 1-2 working days via FedEx or USPS, Monday through Thursday (excluding holidays). Please allow up to 3 business days during sale or promotions for your order to dispatch. Orders placed after 4 pm on Thursday will be shipped out Monday the following week. Availability of products is not guaranteed. Signature is always required. Please contact us if you require an expedited package and we will do our best to accommodate you. Once your transaction is complete you will receive an email from us with your tracking number. Orders are processed and shipped from Philadelphia, PA.
If you have ordered an item that is not available or that is delayed, we will notify you via email or telephone. We charge no additional handling fees. We want you to be happy with your purchasing experience and never charge your card until we have shipped your order perfectly. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer.
US Rates and Services
We offer free domestic shipping via USPS for orders over $250. All orders ship from Philadelphia. Transit times listed are estimates once the package is en route and may vary depending on proximity to Philadelphia. For guaranteed delivery times, choose FedEx 2Day or Overnight service.
Shipping costs are non-refundable, and INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR ANY DUTIES/TAXES THAT MAY APPLY.
Any questions? Send us an email.